Customer Reviews

Based on 58 reviews
84%
(49)
3%
(2)
7%
(4)
2%
(1)
3%
(2)
Y
Yarisa Angel-Rosado
Cheap cushions

Cushions are not as pictured. Misleading AI representation.

A
Abby
Amazing cat tree

This cat tree is not only well made but also so cute. Highly recommend. Their customer service team was polite and professional.

E
Etsy customer

Great communication with seller. Was able to build with one person

E
Etsy customer

Looks beautiful!! Only one small negative. The screws for the placard are very long. I purchased smaller ones so that my cats wouldn’t scratch themselves accidentally.

T
Thomas Salmon
Aspen loves his bed

Nicely made, great quality ,shipping was fast! My only complaint was, I did not receive the gift extra cover !,, the cover that came with It had a big stain on it.. I contacted customer service and they were quick to respond as of now they are out of stock, but when they are back in stock they promised that they would send me out 2 covers. Great company to work with.

Feline Comfort Meets Innovation

From cloud-like cushions to panoramic views, every detail of our cat towers is crafted to delight both cats and humans. Engineered for security, designed for play, and built for the most beautiful homes.

Cat Collections

Silent, Sturdy Construction

  • Our exclusive Eco Composite eliminates the squeaks and wobbles of regular cat towers. Your cat leaps in total peace and quiet.
  • Premium, easy-replace covers: Every perch is removable and washable, made from fur-repellent, durable fabric.
Officially Patented in 57 Countries
Over 49 Unique Innovations
#color_natural-oak

Re-Engineered Ultra-Fast, Stress-Free Assembly

No need to call a friend or decipher IKEA instructions.

Just a few screws, everything fits, zero frustration.

Advanced WLO Formualted Eco Composite™ Material
Advanced WLO Formualted Eco Composite™ Material
  • Four elegant color options for any décor.
  • Matte, furniture-inspired finish that looks gorgeous in any room.
  • Ultra-clear, shatter-resistant acrylic windows for a safe, open feel.
Made in the USA – Built to Last
Made in the USA – Built to Last
  • Crafted in Lexington, North Carolina, on state-of-the-art machinery.
  • Quality-checked, precision-assembled and delivered ready to impress.
Edge-Cutting Technology
Edge-Cutting Technology

Thick, rounded, furniture-grade corners throughout.

Effortless, Foolproof Assembly
Effortless, Foolproof Assembly

Every component is precisely labeled and designed to fit together with zero guesswork. No more frustration, no more trial-and-error. Just a smooth, satisfying build from start to finish.

FAQs

Please read our FAQs page to find out more.

What if I want to return or exchange my product for any reason?

Our return and exchange policy is as follows:

  1. Returns and exchanges are possible with return fees ONLY for unused, standard products in original condition and packaging.
  2. No free returns or exchanges for products that are assembled, installed, or cannot be repackaged and resold as new.
  3. If there is a manufacturing or packaging error caused by us, we will send a replacement at no cost, but we do not accept returns or refunds in such cases.
  4. If you want to return a product for any reason other than our error, you must pay all return shipping costs. International return shipping usually costs 30–40% more than the original shipping fee.
  5. Refunds or returns are only accepted if the returned product is unused, in perfect condition, and can be resold.
  6. Returns are not accepted for items that have been assembled or cannot be resold.
What if my order arrives damaged?

Our packaging technology has been updated and improved for maximum protection. Boxes are reinforced and every product is secured with extra layers and modern edge-protection techniques.

  • If your box arrives damaged, do not panic! Open the box and check the product inside.
  • If there is any damage to the product itself, take clear photos of the damaged area and the packaging.
  • Email us the photos at support@wlostore.com.
  • If the product or any part is damaged, we will send you a replacement part or, at our discretion, a new unit free of charge.
  • We do not accept returns due to shipping damage. Instead, we replace the necessary part(s) at no cost.
  • If your order is stolen after delivery (e.g., taken from your doorstep), unfortunately we cannot accept responsibility or provide compensation. Please track your shipment and ensure safe delivery.
What if I have a special request or need a customized product?

We appreciate your interest in customization; however, we are unable to accept requests for custom sizes, dimensions, or fully custom design changes.

Because our production process is highly systematic, any alteration to panel sizes, joints, or structural elements requires extensive re-testing, engineering, and certification. Each product is engineered and balanced for optimal safety, function, and durability. Even minor changes can disrupt this balance and are not feasible within our certified manufacturing process.

For this reason, we cannot accept requests for fully custom designs or dimensions. We are committed to offering only thoroughly tested, certified, and documented products to ensure your pet’s safety and the quality you expect from WLO.

If you have questions about our available options or need help selecting the right product, our team is happy to assist!

Are your products covered by a warranty?

We fully support you for any manufacturing defects, missing parts, or issues during initial assembly and installation.

  • Once the product is fully assembled and installed in your home, our warranty ends.
  • Damage or wear caused by pet use, chewing, scratching, incorrect cleaning, misuse, or accidents is not covered.
  • If you need any replacement parts after installation, contact us—we will do our best to help for a reasonable fee.
Where do you ship?

We currently ship to 56 countries where our products are protected by design and utility patents. If your country does not appear as an option during checkout, unfortunately, we cannot ship to your location at this time. Please check our checkout page to confirm shipping availability to your country.

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