Cushions & Covers for All Dog Products
At WLO, we believe your products should last for years and always feel like new. That’s why we offer replacement parts for the components that experience the most wear and tear such as cushions, hinges, locks, acrylic panels, and other essential hardware. Whether your product was damaged during a move or your dog has given it some extra love, you don’t have to buy a whole new bed or furniture piece.
Our comprehensive spare parts support helps you save money and keeps your favorite WLO product in perfect condition.
Note: We do not offer eco-composite panel pieces as individual spare parts. Cutting single pieces from our eco-composite panels creates excessive material waste and requires custom production for each part, which does not align with our sustainability goals. For this reason, we can only offer special discounts on new products for returning customers who need to replace eco-composite panels.
If your eco-composite panel is ever damaged, please contact us. We’re happy to provide exclusive discounts on a replacement product for our loyal customers.
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Pickup available at US Factory
Usually ready in 2-4 daysPairs well with
Every order is made to order in our workshop. We handcraft and ship your crate as quickly as possible, always aiming to dispatch within 3–4 days, even with worldwide demand.
Questions or special requests? Our dedicated team is ready to help before and after your purchase. Just reach out!
We use only the highest quality materials and craftsmanship. Your WLO product is designed to stand the test of time, every single day.
Wherever you are, we’ll deliver to your door. And if you’re not completely satisfied, our return process is easy and transparent.
We have the dog houses and we have the cushions and cover sets. We love them and they last! The only reason I’ve replaced them is because the beds got soiled. Will always buy from this company!
The staff was very helpful when I forgot to replace the name on my order. There were no screws in the replacement but I had the original set up so that wasn’t a problem. I was slightly disappointed that the new nameplate wasn’t made in wood like the original purchase but I’m sure Ziggy doesn’t mind as long as he has a new loving home.
Beautifully constructed and easy to assemble. I was concerned about velcro being used to secure the cushions in place but those concerns were quickly alleviated. The velcro is industrial strength.
I did have an issue with the “tent” that goes around the outer frame. It was a few inches too short so I reached out to the seller. I received a quick response and a replacement part is coming.
I will definitely buy from this seller again!
I purchased this home for my 5 pound Yorkie. She absolutely loves it. The instructions were clear and understandable. The product is stable and strong. I purchased before Christmas so this was one of her Christmas gifts and let’s just say she will lay in this palace for hours if we let her. The pillow inside is super soft and comfortable. I have a grandson who will get in with her and literally go to sleep! I recently had to reach out for a replacement door because my kids broke it and my fur baby would not tell which one did it! WLO wasted no time making sure we got the correct replacement at a very low cost! If you have not purchased you are MISSING OUT!
It’s beautiful, I expected it to be wood but was more like a black acrylic. Still beautiful and grandpup loves it
If you have any questions, our team is here to assist you. We aim to respond as soon as possible, typically within 12–24 hours on weekdays. Please choose the section that best matches your question for a faster and more personalized response.
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Shipping Information
Learn everything about our shipping process, delivery times, tracking, and worldwide service.
Check here for details about order processing, shipping to 56 countries, delivery estimates, and what to do if your order arrives damaged. -
Reach out for personalized help with your order, account, or any WLO experience.
Our dedicated team is ready to assist with any issue, big or small. We take pride in solving your concerns quickly and thoroughly. -
Browse answers to our most common questions.
From product details and return policies to tips for care and assembly, our FAQ section is designed to save you time. -
Still need help? Contact us directly!
For anything else, just drop us a message. We’re always happy to hear from you, whether it’s feedback, partnership requests, or something unique.
FAQs
Please read our FAQs page to find out more.
What if I want to return or exchange my product for any reason?
Our return and exchange policy is as follows:
- Returns and exchanges are possible with return fees ONLY for unused, standard products in original condition and packaging.
- No free returns or exchanges for products that are assembled, installed, or cannot be repackaged and resold as new.
- If there is a manufacturing or packaging error caused by us, we will send a replacement at no cost, but we do not accept returns or refunds in such cases.
- If you want to return a product for any reason other than our error, you must pay all return shipping costs. International return shipping usually costs 30–40% more than the original shipping fee.
- Refunds or returns are only accepted if the returned product is unused, in perfect condition, and can be resold.
- Returns are not accepted for items that have been assembled or cannot be resold.
What if my order arrives damaged?
Our packaging technology has been updated and improved for maximum protection. Boxes are reinforced and every product is secured with extra layers and modern edge-protection techniques.
- If your box arrives damaged, do not panic! Open the box and check the product inside.
- If there is any damage to the product itself, take clear photos of the damaged area and the packaging.
- Email us the photos at support@wlostore.com.
- If the product or any part is damaged, we will send you a replacement part or, at our discretion, a new unit free of charge.
- We do not accept returns due to shipping damage. Instead, we replace the necessary part(s) at no cost.
- If your order is stolen after delivery (e.g., taken from your doorstep), unfortunately we cannot accept responsibility or provide compensation. Please track your shipment and ensure safe delivery.
What if I have a special request or need a customized product?
We appreciate your interest in customization; however, we are unable to accept requests for custom sizes, dimensions, or fully custom design changes.
Because our production process is highly systematic, any alteration to panel sizes, joints, or structural elements requires extensive re-testing, engineering, and certification. Each product is engineered and balanced for optimal safety, function, and durability. Even minor changes can disrupt this balance and are not feasible within our certified manufacturing process.
For this reason, we cannot accept requests for fully custom designs or dimensions. We are committed to offering only thoroughly tested, certified, and documented products to ensure your pet’s safety and the quality you expect from WLO.
If you have questions about our available options or need help selecting the right product, our team is happy to assist!
Are your products covered by a warranty?
We fully support you for any manufacturing defects, missing parts, or issues during initial assembly and installation.
- Once the product is fully assembled and installed in your home, our warranty ends.
- Damage or wear caused by pet use, chewing, scratching, incorrect cleaning, misuse, or accidents is not covered.
- If you need any replacement parts after installation, contact us—we will do our best to help for a reasonable fee.
Where do you ship?
We currently ship to 56 countries where our products are protected by design and utility patents. If your country does not appear as an option during checkout, unfortunately, we cannot ship to your location at this time. Please check our checkout page to confirm shipping availability to your country.
