Shipping policy

Effective date: October 22, 2026
WLO Corp.
Website: wlostore.com
Support: support@wlostore.com

Where we ship

• We ship to street addresses in the United States. For Alaska, Hawaii, Puerto Rico and other US territories, the checkout shows a rate when a carrier serves your address; if it does not, write to us. PO boxes and APO/FPO addresses cannot take a freight-size box; use a street address.

• Canada, the European Union, the United Kingdom and Australia are not open yet. When they open, duties and taxes will be collected at checkout so nothing is due at the door.

Shipping cost

• Shipping is calculated at checkout from your ZIP code, the size of your house and the carrier's live rate. You see the exact amount before you pay.

• WLO covers 25% of the carrier's rate on every house; the checkout shows the carrier's price struck and the amount you pay.

• Free pickup is available at our workshop: 109 E 11th Ave, Lexington, NC 27292, Mon to Fri, 10 AM to 4 PM ET. Choose pickup at checkout and we email you when the order is ready.

Made to order, dispatch and delivery

• Every house is made to order in Lexington, NC. Most orders leave the workshop within 2 to 4 weekdays; the current dispatch window is shown on every product page and in your order confirmation.

• Ground delivery in the US takes 3 to 6 days after dispatch. You receive the tracking number by email the day the order ships.

• Your order ships without a signature requirement, so the carrier can leave it at your door. Please follow the tracking and bring the box inside soon after it arrives.

Changing your address or your order

• The shipping address can be changed any time until the order is handed to the carrier. Write to support@wlostore.com with your order number and the new address.

• Need to cancel or change the house itself? Write to us as early as you can; we confirm what is possible at that production stage.

• An address that is incomplete or wrong at the time of handover may cause a return to us or a redelivery charge from the carrier; please check it before you pay.

Lost, damaged or missing packages

• Check the box when it arrives. If any part arrives damaged, defective or missing, reply to your order email with a photo and we send a free replacement right away. Our guarantee covers every part until the house is assembled.

• Once the carrier marks a package delivered, a missing package is handled with the carrier; we gladly help you open a claim.

• A package that is lost in transit before delivery is replaced or refunded in full after the carrier confirms the loss.

Refused or unclaimed packages

• A refused or unclaimed package returns to us at the carrier's cost; that cost and the original shipping are deducted from any refund. A made-to-order house that comes back undamaged can be reshipped once the return shipping is paid.

Questions

• What if my delivery is late? Carrier delays happen in bad weather or peak season. Your tracking page shows the latest estimate; if it stops moving for more than 3 weekdays, write to us and we open a trace with the carrier.

• Can I pick a carrier or pay for faster shipping? Houses ship by ground with the carrier that serves your ZIP best. If you need a date, write to us before you order and we tell you what is possible.

• Do you split shipments? Parts and add-ons ordered with a house ship in the same box. An order with more than one house can arrive in more than one box on different days; each box has its own tracking.

• I made a mistake in my details. Write to support@wlostore.com right away with your order number; we fix it as long as the order has not been handed to the carrier.

Contact

WLO Corp., 109 E 11th Ave, Lexington, NC 27292, United States. support@wlostore.com, Mon to Fri, 10 AM to 4 PM ET. We answer usually within one weekday.