Love the cover for my crate! Technically it’s for the house, but it fits the crate so it covers the top and sides. Gives a seamless look to the crate
Exactly as pictured. Beautiful dog home. Our puppy loves it and it’s beautiful to look at. We are happy with our purchase.
I didn't realize how small of a circumference it was. I have 10 cats, only 1 is below 12lbs. All the others are 14- 20 lbs. So it's not getting used. I even removed the pillows to see if they would use it. They don't. I'm going to try another one, but I'll read the description better, and check out user photos; i need the largest one.
We just got the tree (the skyline model), and we couldn’t be happier with it. It arrived on time, and was securely packaged. We put the tree together in two hours. Everything was clearly marked as to which piece it was and where it connected to the next piece. The tree itself is gorgeous. The whole thing is solidly built and will handle our cats shenanigans with no problem. If we need another tree, we’ll look here first. They make a great product and I’m happy that we found them.
My dog is obsessed with his new crate. He never used to go into his old wire crate unless I told him to, but now he just hangs out there for fun!
Nicely made, great quality ,shipping was fast! My only complaint was, I did not receive the gift extra cover !,, the cover that came with It had a big stain on it.. I contacted customer service and they were quick to respond as of now they are out of stock, but when they are back in stock they promised that they would send me out 2 covers. Great company to work with.
Says it is for large cats but it is not actually built as sturdy as needed. The pathways are also not large enough for large breed cats. Would be fine for medium and smaller breed cats.
This was an upgrade bc 4 mos ago a bought this exact crate in size 1 so ofcourse i love it reason why we just upgraded to bigger size since my puppy grew out of it. Excellent quality
Amazing, comfortable and extremely sleek my Suki LOVES IT!
The cats love it! They especially love the height, thankfully no one has decided to jump off from the top (since it almost reaches the ceiling). I love that the beds are removable so you can wash them, but I also use pillowcases to cover the perches in case someone urps. Definitely an investment but this tree will last for years!
I purchased this home for my 5 pound Yorkie. She absolutely loves it. The instructions were clear and understandable. The product is stable and strong. I purchased before Christmas so this was one of her Christmas gifts and let’s just say she will lay in this palace for hours if we let her. The pillow inside is super soft and comfortable. I have a grandson who will get in with her and literally go to sleep! I recently had to reach out for a replacement door because my kids broke it and my fur baby would not tell which one did it! WLO wasted no time making sure we got the correct replacement at a very low cost! If you have not purchased you are MISSING OUT!
Thank you!! It was easy to assemble and really appreciate the extra pillow cover as she is just a puppy.
It is her favorite place to go for a nap!
Smaller then I thought it was going to be. Plexi glass front doors are difficult to clean. As cute as this is my puppy does not like it.
My pup loves his new bed/house. Assembly was pretty easy and it just looks so good!
I absolutely love this dog crate! Well made, looks exactly like the photos displayed, and has such a modern stylish look! Definitely worth the price!
Purchased the Walnut Gabled Modern Dog Crate, and absolutely love it! The quality is good, and was easy to assemble. The style fits well to place in our main living areas. Perfect for our mini dachshund!
Best quality!! Beautiful design !! Simply beautiful!! Wish my design had an option for dog’s name 😞
Saw this wooden dog house on WLO and thought it would be ideal for our Yorkie Russell. Quick delivery and easy to put together with the instructions provided. Size 1 gives Dottie plenty of room, she loves it and so do we. Thank you WLO
To begin with, the color and size crate I purchased was listed as available on the website. However, two days later, customer service informed me that it was no longer available. They offered me two alternative colors to choose from, which I reluctantly selected.
As stated on the website, the product usually has a three-day delivery estimate. Since I live in the same state as the company, I assumed I would receive it within a week at most. I placed my order on December 17th, and today is January 4th—yet I still have not received it.
I reached out to customer service with a strong suggestion to use UPS instead of FedEx for guaranteed shipping. I also requested a refund, as I no longer want the product. They offered me a 10% refund and the option to ship another crate, as my only options, even with the overall experience with ordering and shipping being unpleasant. With that, they stated they would send another crate on January 7th—let's see if this one actually gets delivered.
If and when they ship my next crate I hope at minimum to be able to get the color I originally selected.
Additionally, I filed two complaints with FedEx, as they have no explanation for the package delay. It appears to be sitting in a warehouse somewhere. I have spend almost a total of 2 hours working and talking to different customer service teams. I have paid for this crate two times over with time and money.
These dog houses are excellent. We did receive our 1st house broken , but customer service was excellent and they sent out a replacement after sending them photos of the broken pieces. I believe the big dog house should be shipped in 2 boxes and perhaps upgrade packaging to better protect them
