Acrylic Sets for All Products
At WLO, we believe your products should last for years and always feel like new. That’s why we offer replacement parts for the components that experience the most wear and tear such as cushions, hinges, locks, acrylic panels, and other essential hardware. Whether your product was damaged during a move or your dog has given it some extra love, you don’t have to buy a whole new bed or furniture piece.
Our comprehensive spare parts support helps you save money and keeps your favorite WLO product in perfect condition.
Note: We do not offer eco-composite panel pieces as individual spare parts. Cutting single pieces from our eco-composite panels creates excessive material waste and requires custom production for each part, which does not align with our sustainability goals. For this reason, we can only offer special discounts on new products for returning customers who need to replace eco-composite panels.
If your eco-composite panel is ever damaged, please contact us. We’re happy to provide exclusive discounts on a replacement product for our loyal customers.
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Pickup available at US Factory
Usually ready in 2-4 daysPairs well with
Every order is made to order in our workshop. We handcraft and ship your crate as quickly as possible, always aiming to dispatch within 3–4 days, even with worldwide demand.
Questions or special requests? Our dedicated team is ready to help before and after your purchase. Just reach out!
We use only the highest quality materials and craftsmanship. Your WLO product is designed to stand the test of time, every single day.
Wherever you are, we’ll deliver to your door. And if you’re not completely satisfied, our return process is easy and transparent.
My two Shih Tzu love their WLO crate, especially the big cushion. One of them got sick in it, so while the cushion cover was easy enough to throw in the wash, it was time for a new cushion anyway. So I just ordered a new one and it was here in a few days.
We have been very happy with the crate and how easily we can get parts as needed.
Excellent
This grade is so adorable and we have had to replace the pad inside twice and they are always helpful and ship quickly and it is perfect!
First off, I think this crate is aesthetically beautiful. It took me about 2 hours to build by myself (instruction manual not the easiest to follow) and I purchased size 2. This is sad, because my dog actually chewed and/or clawed his way out through the big gaps at the top. I was shocked when I came home to find him out of the crate and glad he was safe. I emailed customer service about what happened with pictures attached and they told me for a price they could send me a replacement and some plexiglass to cover those gaps. However, I believe the plexiglass should have been included, maybe as optional installation, especially for the high price we pay. So I was not willing to pay more money for something that is already overpriced. The crate is now unsafe and unusable. I’m disappointed with the design and outcome of the Pueblo modern dog crate. There’s also no solid wood bottom floor surface, instead it’s more gaps. I wish I had known that before purchasing. Plus, it took almost a month to arrive at my house and when the box finally came it was beaten up. I’ve attached some pictures of the damage my dog did to escape and what all the pieces look like laid out. Notice only 1 solid wood piece for the top. Unfortunately, I cannot recommend the Pueblo modern dog crate. I want to return this crate, but I haven’t heard back from customer service yet.
All hardware needed for the crate
If you have any questions, our team is here to assist you. We aim to respond as soon as possible, typically within 12–24 hours on weekdays. Please choose the section that best matches your question for a faster and more personalized response.
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Shipping Information
Learn everything about our shipping process, delivery times, tracking, and worldwide service.
Check here for details about order processing, shipping to 56 countries, delivery estimates, and what to do if your order arrives damaged. -
Reach out for personalized help with your order, account, or any WLO experience.
Our dedicated team is ready to assist with any issue, big or small. We take pride in solving your concerns quickly and thoroughly. -
Browse answers to our most common questions.
From product details and return policies to tips for care and assembly, our FAQ section is designed to save you time. -
Still need help? Contact us directly!
For anything else, just drop us a message. We’re always happy to hear from you, whether it’s feedback, partnership requests, or something unique.
FAQs
Please read our FAQs page to find out more.
What if I want to return or exchange my product for any reason?
Our return and exchange policy is as follows:
- Returns and exchanges are possible with return fees ONLY for unused, standard products in original condition and packaging.
- No free returns or exchanges for products that are assembled, installed, or cannot be repackaged and resold as new.
- If there is a manufacturing or packaging error caused by us, we will send a replacement at no cost, but we do not accept returns or refunds in such cases.
- If you want to return a product for any reason other than our error, you must pay all return shipping costs. International return shipping usually costs 30–40% more than the original shipping fee.
- Refunds or returns are only accepted if the returned product is unused, in perfect condition, and can be resold.
- Returns are not accepted for items that have been assembled or cannot be resold.
What if my order arrives damaged?
Our packaging technology has been updated and improved for maximum protection. Boxes are reinforced and every product is secured with extra layers and modern edge-protection techniques.
- If your box arrives damaged, do not panic! Open the box and check the product inside.
- If there is any damage to the product itself, take clear photos of the damaged area and the packaging.
- Email us the photos at support@wlostore.com.
- If the product or any part is damaged, we will send you a replacement part or, at our discretion, a new unit free of charge.
- We do not accept returns due to shipping damage. Instead, we replace the necessary part(s) at no cost.
- If your order is stolen after delivery (e.g., taken from your doorstep), unfortunately we cannot accept responsibility or provide compensation. Please track your shipment and ensure safe delivery.
What if I have a special request or need a customized product?
We appreciate your interest in customization; however, we are unable to accept requests for custom sizes, dimensions, or fully custom design changes.
Because our production process is highly systematic, any alteration to panel sizes, joints, or structural elements requires extensive re-testing, engineering, and certification. Each product is engineered and balanced for optimal safety, function, and durability. Even minor changes can disrupt this balance and are not feasible within our certified manufacturing process.
For this reason, we cannot accept requests for fully custom designs or dimensions. We are committed to offering only thoroughly tested, certified, and documented products to ensure your pet’s safety and the quality you expect from WLO.
If you have questions about our available options or need help selecting the right product, our team is happy to assist!
Are your products covered by a warranty?
We fully support you for any manufacturing defects, missing parts, or issues during initial assembly and installation.
- Once the product is fully assembled and installed in your home, our warranty ends.
- Damage or wear caused by pet use, chewing, scratching, incorrect cleaning, misuse, or accidents is not covered.
- If you need any replacement parts after installation, contact us—we will do our best to help for a reasonable fee.
Where do you ship?
We currently ship to 56 countries where our products are protected by design and utility patents. If your country does not appear as an option during checkout, unfortunately, we cannot ship to your location at this time. Please check our checkout page to confirm shipping availability to your country.
