I discovered my new dog is not crate trained as I was told when I brought her home, as she chewed the entire front part of my crate. I emailed the company to enquire about replacing just those parts and they specifically put a package together of just the parts I needed, at a very fair price too. Great customer service; I would but from WLO again anytime. Now my dog never gets closed inside her crate; she uses it as a quiet bed, and she loves it.