We bought two pieces from this company. First was perfect, but we had issues with this one. I contacted the seller and they’ve been very responsive and helpful and are shipping out new parts with no fuss on their end. I will update once we receive the parts, but so far I am very satisfied with the customer service and with the other piece we purchased.
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Etsy customer
The instructions really are a leap of faith. First of all, the QR code did not work, I'm assuming because the printout was rather poor quality. The URL was unclear, and required o's, not zeros. With all of that said, you really need to pay attention to the numbers on the components. Once you get the hang of the instruction, it went together beautifully without incident. It is well constructed, and sturdy enough for my Maine Coon cats. I love what I bought. Understand, you will struggle to get the hang of the instructions.
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Etsy customer
My 16lb fuzzbutt loves this tower. I really liked using the 3D manual on my tablet during assembly, and everything looks great and feels solid. I've recommended it to friends.
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Richard Towle
I love it. But too small
I didn't realize how small of a circumference it was. I have 10 cats, only 1 is below 12lbs. All the others are 14- 20 lbs. So it's not getting used. I even removed the pillows to see if they would use it. They don't. I'm going to try another one, but I'll read the description better, and check out user photos; i need the largest one.
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Etsy customer
It matched the picture perfectly, and was way beyond my expectations this is both of my cats new favorite area to sleep ❤️
This is the second one I bought, and it was better than the last one improvements made on the construction and how goes together made it absolutely perfect!
We get so many compliments on our new dog crate/house! Our pooch loves it and we are so happy with the quality, craftsmanship and overall look of this fabulous product. Great after sales service and follow up, caring and friendly customer care.
This is the second one I bought, and it was better than the last one improvements made on the construction and how goes together made it absolutely perfect!
WLO Gabled Eco Friendly Luxury Dog Crate
Jill Rosedale
Absolutely beautiful and easy to assemble!
We get so many compliments on our new dog crate/house! Our pooch loves it and we are so happy with the quality, craftsmanship and overall look of this fabulous product. Great after sales service and follow up, caring and friendly customer care.
WLO Gabled Eco Friendly Luxury Dog Crate
Etsy customer
Her new name plate was perfect
Name Tags for Dogs and Cats Products
Curlydoodle_Lily
Gorgeous!
Beautiful home for my pup. The assembling took a long time considering it was only me putting it together and the directions were very overwhelming to follow; I wish it was presented easier to read. Overall, this is beautiful. It’s heavy, sturdy and made of strong quality. The cushion is nice and plush. Most importantly, my pup LOVES it! She uses it a lot so I’m happy she has her own space again.
WLO Gabled Eco Friendly Luxury Dog Crate
Etsy customer
Quality product! Arrived early and was very easy to assemble. My second product from WLO - the best!